Are you constantly having to fix problems in your business? Even if they are minor, they take time, cost money, shift focus, and tarnish your customer experience. In this interview, Winston Marsh asks me about four things we can do to prevent problems before they occur: Reminders: For example, a hairdresser has appointment booking software […]
Some business owners never intend to sell their business, and most aren’t ready to sell it right now. But if you build your business as if you could sell it, it can be more profitable, make it easier for you to take time away from it, and be more valuable in the future. In this
Many of your clients will be travelling with an iPhone, Android phone, or other smartphone. Even savvy phone users who use it regularly at home sometimes struggle when they are outside that familiar environment. We have all heard the stories of bill shock from mobile phone customers who forgot to turn off data roaming when
In an uncertain and ambiguous world, the leaders who have a flexible thinking style and growth mindset will succeed and bring out the best in their people. Jenny Brockis explains how to make the most of your grey matter to thrive, not just survive. Listen To the Episode Visit Jenny’s Web site here. [podcast-keep-in-touch]
We’re all used to getting peer-based recommendations from Web sites we visit. Amazon.com recommends other products to you, saying “Customers who bought this book also bought …”. LinkedIn and Facebook suggest friends and colleagues based on the connections of other people in your network. Travel review sites recommend attractions based on other travellers like you.
Are you constantly struggling to stay ahead of an overflowing inbox? There are plenty of apps, tools, and other technology to help you get control of your inbox. But most of them only help you process your e-mail faster. That can help, but it’s not enough. We get so much e-mail that it’s never fast
The Internet has made it so much easier now for organisations to connect with their “customers”, and for local councils this means engaging with their residents and other stakeholders. Many councils see the opportunity and recognise the need, and some even want to do this more actively. But it’s not easy to get started. The
Google recently made public the number of crashes experienced by its self-driving cars: just 11 crashes over 2.8 million kilometres of driving. They were all classed as “minor” (light damage with no injuries) and all were the fault of other drivers. This astonishing success has even led to predictions that Google will launch full prototypes
Telecommuting and other Out of Office work continue to grow in popularity (51% of employed Australians are telecommuters, according to ACMA), but there’s still some resistance in some organisations. We address some of the most common objections here. Listen To the Episode [podcast-keep-in-touch]
If you’re a trainer, facilitator or workshop presenter, you might have discovered that your clients now expect more from you than just your training course. The traditional corporate training workshop is still common today, but you’ve got to offer more than just turning up, delivering your material, and walking out. Unfortunately, most trainers are still