If you have been following the latest buzz around leadership and workplaces, you might have come across the phrase ‘quiet quitting’, which refers to employees who do what they are paid to do, and no more. Does that describe some of the people in your team? I think it’s a bizarre society when ...
I’ve recently been working with many leaders who are grappling with change, uncertainty, and disruption. Some are just battening down the hatches and hoping all that change stops soon. But that’s wishful thinking! If anything, we’ll seen even more change in the future, and you need new skills...
A crisis doesn’t create leaders; it amplifies them. This time of crisis, disruption, and great uncertainty has put leadership in sharp focus. All leaders need to step up now. We can’t be future-proof, but we can be future-ready, and the best leaders give confidence and clarity to their team...
I’ve been working with many leaders recently who are doing their best to lead their teams through this time of great uncertainty and change. They know it’s their responsibility to take the lead, and they are doing their best, while still desperately trying to stay calm and collected for their t...
I’ve been doing a lot of work recently with leaders and leadership teams, and the biggest topic on their minds right now is the future of the office. Specifically, how do you manage a team that doesn’t want to come back to the office full time? Early in the pandemic, when organisations with off...
Last week, I started working with two leadership groups – from two very different industries – who wanted help with thinking about their future. Both groups were smart enough to realise they knew a lot about their own organisation, but didn’t know enough about external forces that cou...
Two weeks ago, I went to Bali to speak at a conference of HR professionals and executives from all around Indonesia. In addition to a keynote presentation to the entire group, I also ran a small invitation-only executive masterclass for senior leaders, sharing ideas about how they could be more fut...
Last week, I spoke at a conference in Bali, Indonesia, for a group of 1,000 business leaders and HR professionals from all around the country. I was talking about one of my favourite topics: leading through change, disruption, and uncertainty. In my briefing call with the conference organisers, the...
You might think you know your customers, but do you really? In the last two years – as a result of the pandemic and how it changed our lives – our customers’ wants, needs, and expectations have changed. If you’re still serving the ‘old’ customer, you might be completely missing ...
COVID-19 has changed the way customers engage with businesses. The new customer has different wants and needs, and the organisations that succeed understand the new customer journey and solve customer problems that really matter. In this practical session, I’ll share the NEW customer trends t...
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