Your Customers Have Changed … But Have YOU?

COVID-19 has changed the way customers engage with you. The new customer has different wants and needs, and the organisations that succeed understand the new customer journey and solve customer problems that really matter. In this practical session, I share three surprising ways customers have changed, and help you identify what that means for your business.

You can watch the recording here:

Download handout here

Engaging The Post-Pandemic Customer – Find Out More

• Engage Gihan to speak about engaging the post-pandemic customer at your conference
• Go deeper and build the skills for a customer-centric team
• Help your leaders and managers be future-ready
• Get Gihan’s book Disrupted