Posts

It’s a Matter of Trust


Early in the pandemic, organisations with office workers scrambled to allow them to work from home. Many leaders and managers saw it only as a short-term crisis response. To everybody’s surprise, productivity increased and many people enjoyed working from home – and want that to continue on...

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Unleash Artificial Intelligence


Last year, during the worst of the pandemic, Oracle and Workplace Intelligence surveyed 12,000 employees globally about their mental health. Not surprisingly, three-quarters rated 2020 their most stressful year ever, but more interesting was their approach to dealing with it. Two-thirds said they w...

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Forever After: How COVID-19 Has Changed Our World Forever


In the 14th century, the bubonic plague – known as the Black Death – spread throughout the world, leaving death and destruction in its wake. It didn’t discriminate, slaying young and old, rich and poor, urban and rural. Densely populated Europe suffered the worst, but the rest of the world wa...

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Do Something That Matters


When Santiago Jaramillo, the CEO and co-founder of Saas software company Emplify, was a seven-year-old child in Colombia, he craved Snickers bars, which his parents couldn’t afford because they were expensive imported products. Young Santiago sold avocados from his garden to earn money, and e...

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Create a Premium Non-Digital Experience


Last year, when the pandemic virtually shut down international air travel and devastated the airline industry, Singapore Airlines – like most other airlines – grounded most of its fleet. Forced to generate revenue in other ways, the airline offered a first-class dining experience at home. For $...

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The One Thing That Will Make or Break Your Hybrid Workplace


Early in the pandemic, organisations with office workers scrambled to allow those employees to work from home. Many leaders saw it only as a short-term crisis response. But to their surprise, they found productivity increased and many people enjoyed working from home. All the research shows many em...

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Think Equal, Not Same


A year on from the first major impact of the coronavirus and the mad scramble to get office workers working from home, leaders and organisations around Australia – and the world – are grappling with the challenge of understanding the workplace of the future. Broadly, employees love the ...

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Leave Some Things Behind


In an innovation workshop I was running for leaders, a leader in her university’s student experience centre described some of their new initiatives – such as more parking, increased security for women at night, a wider range of eating outlets, and more social activities. As she spoke, it struck...

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Trust Is Your Responsibility


In my many conversations with leaders working in uncertain times, I hear one word over and over again: trust. How do you trust people working from home? How do you trust people to take the initiative? How do you trust people to know when to follow the rules, and when it’s more appropriate to brea...

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Diversity Trumps Ability


In December, Paris Mayor Anne Hidalgo was fined €90,000 (about A$140,000) by the French Ministry of Civil Service because she had broken a rule about gender diversity in senior public service appointments. The 2013 rule was designed to increase the number of women in senior positions, but here...

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