Posts

Work Extra Hard to Make WFH Work


The coronavirus pandemic has affected us in different ways, and one of the biggest changes for office-based workers is the shift to working from home (WFH). When COVID-19 hit, many office-based teams had to scramble to let people work from home for the first time. We often talk about our frontline ...

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Why Leading a WFH Team is Hard (Part Two): You Feel Disconnected


If you walked into the office on a working day and found it empty, what would you think? Is it Sunday? Or a public holiday? Did you miss the memo about the company picnic??? Was there a COVID-19 outbreak? That’s how many people feel when they’re working from home (WFH). They switch on their lap...

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Why Leading a WFH Team is Hard, Part One: Some People Are Struggling!


There are many advantages to a non-office workplace, and there’s already a lot of evidence that some people who have been forced to work from home enjoy it. But that’s not true for everybody. And if you’re a leading a team that’s doing “WFH” (working from home) f...

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Leading a Working-From-Home Team – Are You Surviving or Thriving?


Over the last few months, I’ve talked to many leaders, managers, and HR professionals about the pros and cons of their teams working from home. I’ve heard the full range of opinions, from “I can’t wait until we get back to the office!” to “We never want to go back to the office ever aga...

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We’re Hard-Wired to Avoid Uncertainty – And That’s Not Good


How well do you deal with uncertainty? Probably not as well as you’d like – and that’s a problem, because the uncertainty we’re facing in 2020 will continue for some time to come. Unfortunately, we’re hard-wired to prefer certainty, and there’s research to prove it. In 2016, a t...

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Find Another Way (a.k.a. Better Than Gluten-Free Pasta)


Last week, I had an interesting conversation over lunch with a smart, savvy friend who’s a senior leader in a large global organisation. We were discussing the changes to workplace dynamics due to people working from home. As one example, she compared online meetings with in-person meetings ̵...

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Open the Door To Greater Experience


As the coronavirus pandemic continues to disrupt our communities, leaders and managers are trying to come to grips with the knock-on effects to their workplaces and their workforce. The old style of management – top down, with a command-and-control structure – just doesn’t work in...

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What Customers Want Right Now


A few years ago, I took this photo in the Qantas terminal at Sydney domestic airport, showing big advertising banners for GoToMeeting: At the time, I thought, “Wow! That’s interesting – Qantas is happy to accept advertising from a competitor!” Of course, Qantas didn’t...

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The Real Secret of the Future Workplace (P.S. It’s Not What You Think)


COVID-19 has forced many organisations – and employees – to work from home, and this has caused many people to rethink their ideas about the workplace. For knowledge workers, the research already shows that people who worked from home for the first time want to continue doing so (For ex...

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Hard Skills vs Soft Skills? You’re Asking the Wrong Question


A few weeks ago, the Australian Government announced changes to funding of university degrees, prioritising the jobs and professions they said would be most in demand in the future – especially in a post-pandemic future. Predictably, the industries with more funding were happy, and there was ...

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