Posts

AI For Leaders – Virtual Masterclass


AI has been simmering away in the background for decades, but the public launch of ChatGPT late last year was the tipping point that made it mainstream. It’s one of the biggest disruptions we’ll face in the future – but it also creates huge opportunities. But it’s not as simple ...

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When AI Meets CX: Using AI to Enhance Your Customer Experience


One of the most powerful business uses of AI is to enhance your customer experience – at every step of the customer journey, from brand awareness to the buying experience and through to loyalty and creating lifetime value. Whether you’re a leader, a business owner, or a marketing profession...

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Intelligent Healthcare: A Masterclass for Leaders


I’ve been talking about artificial intelligence in healthcare for years, but the launch of ChatGPT was the tipping point that made it mainstream. Now everybody’s talking about it, and many leaders are actively exploring it for themselves, their teams, and their organisation. But it̵...

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AI In Education: The Good, The Bad, And The Ugly


AI has been simmering away in the background for decades, but the public launch of ChatGPT late last year was the tipping point that made it mainstream. As you know, a few months ago, there were many media stories about how AI lets students ‘cheat’. But that hype has settled down, and w...

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Seeing Into The Future


Did you anticipate a global pandemic in 2020 that disrupted the entire world? Did you expect war in Ukraine in 2022 that’s affected energy prices and cost of living rises? What about all the talk of AI right now? Like it or not, we’re living in a time of massive change and disruption, a...

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Competing In The Age of AI


For a long time, I’ve been saying AI is not the future – it’s already here. Now, with the public release of ChatGPT, you might realise that’s true! AI already plays a big part in our personal and professional lives, and will continue to shape the way we live and work. Whethe...

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The Top Three Leadership Challenges for 2023


We’ve had three years of massive change and disruption in all areas of our lives, and we can still see a lot of uncertainty and chaos ahead. What are the biggest challenges we will face? KPMG conducts an annual study “Keeping Us Up at Night” to identify the top concerns and issues fac...

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Your Customers Have Changed … But Have YOU?


COVID-19 has changed the way customers engage with you. The new customer has different wants and needs, and the organisations that succeed understand the new customer journey and solve customer problems that really matter. In this practical session, I share three surprising ways customers have chan...

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Kick-Start 2023


It’s coming up to 2023, and after almost three years of the pandemic, Australia is open for business again. Are you ready to make 2023 the best year yet for your organisation, business, team, and yourself? In this interactive presentation, I show you how to gain clarity in uncertainty so you ...

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Future-Ready Leaders – Online Presentation


A crisis doesn’t create leaders; it amplifies them. This time of crisis, disruption, and great uncertainty has put leadership in sharp focus. All leaders need to step up now. We can’t be future-proof, but we can be future-ready, and the best leaders give confidence and clarity to their team...

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