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Top 10 Healthcare Trends in Australia in 2019

 9th April 2019 by gihan

  1. By 2050, a quarter of the population will be aged 60+ everywhere except Africa (EY)
  2. AI uses patient data to improve clinical decision-making and personalise care (World Economic Forum)
  3. Wearable and portable devices empower patients to self-manage their care (Deloitte)
  4. The always-connected patient changes how healthcare providers engage with consumers (KPMG)
  5. Australian consumers want more options for interacting online with healthcare providers (EY)
  6. 75% of providers recognise the need for culture change and workforce optimisation (Australian Health Week)
  7. VR and AR technology present new opportunities for training and surgical simulation (World Economic Forum)
  8. New technology shifts the location of medical care from hospitals to the home (Deloitte Centre for Health Solutions)
  9. Recent Private Health Insurance reforms are a good start, but need more commitment (PwC)
  10. Digitisation of the healthcare system requires big investments in infrastructure, IT, and new processes (Deloitte)

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Are You Ready for Generation Z In Your Workplace?

 2nd April 2019 by gihan

Generation Z – the “dot com kids” – are people born between 1995 and 2009.

They are the largest generation ever, make up 20% of Australia’s population, and 2 billion people worldwide. By 2025, they will make up 27% of our workforce.

Are YOU ready for them in your workplace?

Here are 10 things to know about Generation Z …

  1. Most prefer a multidisciplinary and global focus to their work – so they get richer experiences and opportunities to travel (Deloitte)
  2. Most (70%) say a curious and open mind is more important than a specific skill or expertise (Ernst & Young)
  3. Their ideal work environment is a mid-size organisation (41%). Only 14% want to work in start-ups (Robert Half)
  4. 25% want their companies to incorporate virtual reality into the workplace (Future Workplace)
  5. Most (77%) expect to work harder than past generations to have a satisfying and fulfilling professional life (Robert Half)
  6. They are 2.5 times more likely to stay with their employer for five or more years if they have challenging, meaningful work (Accenture)
  7. Most (80%) think that embracing failure on a project will help them to be more innovative (Ernst & Young)
  8. Most (65%) feel confident they will be better off – financially and happier at work – than their parents (Ernst & Young)
  9. Nearly half prefer a fully self-directed and independent approach to learning. But only 20% of leaders plan to offer this level of self-direction (LinkedIn Learning)
  10. The most important quality they want from a boss is “honesty/integrity” (38%), followed by “mentoring ability” (21%) (Robert Half)

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People and Machines: Better Together – Artificial Intelligence in the Workplace

 26th March 2019 by gihan

There’s a lot of talk now about Artificial Intelligence (AI) in the workplace. But as much as we hear about “robots coming for your jobs”, the reality is that the best workplaces will have people and machines working together.

Employer demand for AI in the workplace has more than doubled over the last three years, and the majority of leaders expect their employees and machines to work as “integrated teams” in the next few years.

The most innovative organisations are combining the unique skills of people and machines to create better workplaces, deliver superior customer experiences, and stay ahead of the game in a fast-changing world.

Choose your level of engagement.

None of us can predict the exact impact of AI in the workplace (or in life in general, for that matter). But, as you see new AI capabilities, decide how to integrate it into your organisation.

Broadly, you can imagine its impact at four levels:

  1. Replace: It completely replaces something you do in your organisation, and makes that function obsolete.
  2. Assist: It helps you improve the way you perform that function, so you can be more efficient or effective.
  3. Elevate: It frees you up from performing that function, so you can do more important things instead.
  4. Leverage: It creates completely new opportunities for you, not just in the functions you already perform, but with completely new products and services.

Don’t automatically go to the “replace” scenario, where AI will replace jobs or make you obsolete. Instead, think of ways it could assist or elevate your current offerings, and consider how you can leverage it even more in the future.

For example, this video shows 10 ways AI will help the people in your organisation:

  1. AI chatbots answer questions instantly in sales, customer service, and internal support.
  2. AI helps HR and recruiters find suitable candidates and identify potential people problems.
  3. AI manages simple, repetitive tasks like scheduling meetings and answering common questions.
  4. AI and IoT devices constantly monitor the workplace to create safer, more productive, and more effective work environments.
  5. AI handles complex repetitive tasks, such as reading and interpreting contracts.
  6. AI records meetings and transcribes conversations to simplify search and retrieval.
  7. AI monitors physical assets and inventory levels to optimise maintenance, ordering stock, and employee workloads.
  8. AI analyses user sentiment on social media and other communication channels.
  9. AI listens to sales calls in real time, and offers coaching tips to salespeople to improve their future calls.
  10. AI integrates with online learning tools to guide employees to improve their learning.

How can AI help YOU?

Consider both the positives and negatives – that is, the opportunities and the threats. The threats might be the long-term effects of this replacing you, and it’s responsible to consider these threats. But also explore the opportunities for it to assist and elevate your organisation, and consider how to leverage it to create entirely new products and services.

Thinking Ahead

To assess the impact of AI in your workplace, ask these three questions:

  1. What AI have you seen that’s seemingly unrelated to your industry but could have an impact?
  2. Do you automatically go to the most limited “replace” scenario, or do you consider “assist” and “elevate” scenarios?
  3. What AI could you leverage into offering something completely different to your customers?

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Are You Flexible Enough for Flexible Work?

 19th March 2019 by gihan

The best people want more flexibility in their working hours – as research shows:

  • 81% of employees want to be trusted when, where and how they work (Sage People)
  • 35% of people are choosing freelance work (Forbes)
  • 47% of Australian workers would accept a pay cut for more flexible working hours (Robert Half)

So what are YOU doing to provide more flexible work? Here are 10 ideas …

  1. Find out what flexibility your people really want – It might be easier than you think to provide it
  2. Measure their results, not their effort
  3. Move information into the Cloud for access anywhere at any time
  4. Have fewer meetings
  5. Pay for membership of co-working spaces for people who want to work there
  6. Don’t discriminate against people who don’t work in the office
  7. Offer the same opportunities to everybody – not just parents with family responsibilities
  8. Help them build their judgement, so they can work independently and autonomously
  9. Think of it as a strategic advantage, not just an employee perk
  10. Start planning for it now, so you can offer it before people start demanding it

Also read my Smart Company article here.

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What Will the City of the Future Look Like?

 5th March 2019 by gihan

By 2050, two-thirds of the world’s population will live in cities.
What will the city of the future look like?

Here are 10 things we’ll see in the not-too-distant future …

  1. Most buildings source their power from renewable energy sources.
  2. Vertical farming uses land efficiently to feed larger, more dense, populations.
  3. Self-driving (autonomous) vehicles are the norm.
  4. Demographic changes create demand for new housing options and infrastructure.
  5. Offices are replaced by more flexible workplaces – such as co-working hubs.
  6. New housing options and “smart” infrastructure help older people age in place.
  7. Cities learn how to better manage environmental issues such as air quality and waste disposal.
  8. Eating habits shift towards healthier, protein-rich diets – even new cuisine like insects!
  9. WiFi is reliable and ubiquitous – as good as water and electricity.
  10. The city adapts to its residents with smart lighting, traffic shaping, and greater personalisation.

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The Future of Private Hospitals and Private Healthcare in Australia

 19th February 2019 by gihan

  1. Young people are deserting private hospital insurance – with 49,000 fewer Generation Z’s and Generation Y’s with private insurance than in 2017 (APRA)
  2. Health insurance reform will start taking effect from April 2019 with premium rises and falls for different categories (Deloitte)
  3. Digitisation of the healthcare system has pros and cons (Deloitte). It will lead to greater efficiency, more collaboration, and new opportunities. But it also requires large investment in people, processes, and technology
  4. “Within 10 to 15 years it won’t be a partnership – the consumer will be completely dominant in the relationship.” – Dr Richard Ashby, eHealth Queensland
  5. Most (75%) healthcare providers recognise the need for culture change and workforce optimisation (Australian Health Week)
  6. “Modern unified communications can empower medical staff to provide the best patient experience possible any time and any place.” – Brendan Maree, 8×8 Asia-Pacific
  7. AI and machine learning should augment, not replace, clinicians (Dr John Halamka, Harvard Medical School)
  8. The global market for wearable medical devices and remote patient monitoring systems will reach US$612 billion in 2022 (Deloitte)
  9. “We want to move the health system to a future state that uses cloud-based medical systems and consumer-friendly apps.” – Dr Kevin Cheng, Osana
  10. Australia’s healthcare system is not adapting fast enough to technological change, an ageing population, and rapid urbanisation (KPMG/CEDA)
  11. Consumer healthcare technology is moving services away from hospitals and into patients’ homes (Grattan Institute)
  12. The number of hospital admissions is on the decline. Japan aims to move from 8500 to 7000 hospitals within 15 years (International Journal for Quality in Health Care)

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Ten Trends for the Airport of the Future

 5th February 2019 by gihan

Forget the endless queues and delays – the airport of the future will be a destination in itself. Airports around the world are reinventing themselves to cater to the new model of treating passengers as customers.

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The Skills for the Future: Leadership and Social Influence

 24th January 2019 by gihan

When the World Economic Forum identified key skills for the future, “leadership” was near the top of the list. But not just leadership! Specifically, the skill is called “leadership and social influence”. That’s because leadership now is about how well you can influence people in your team, your organisation, and your community.

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Top 10 Talent Trends for 2019

 22nd January 2019 by gihan

  1. The War for Talent: Finding high-quality talent will be the top challenge for HR leaders in 2019 (XpertHR)
  2. Integrating AI: 67% of workers believe they must develop their skills to work with intelligent machines (Accenture)
  3. The Rise of Social Recruiting: 79% of job seekers use social media to find a job (Glassdoor)
  4. Demand for Social Responsibility: 64% of Generation Y won’t take a job if a company doesn’t have strong CSR values (Cone Communications)
  5. Generation Z in the Workforce: More than 75% of workers find multi-generational teams a challenge (University of North Carolina)
  6. Strengths of Diversity and Inclusion: Diversity and inclusion bring additional skills, ideas and perspectives (World Economic Forum)
  7. Desire for Flexible Work: 47% of Australian workers would be willing to accept a pay cut for more flexible working hours (2018 Robert Half)
  8. Increasing Automation: 40% of jobs in Australia are likely to be automated in the next 10-15 years (Australia’s Future Workforce)
  9. AR and VR in Training: The demand for augmented and virtual reality in corporate training will reach $2.8 billion by 2023 (Research and Markets)
  10. Shift to Online Learning: More than 50% of employers are investing in learning platforms and development tools (Manpower Group)

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The Top 10 Skills for Australian Workplaces

 17th January 2019 by gihan

In their report “The Future of Jobs 2018”, the World Economic Forum identified the top 10 skills we need for Australian workplaces to be fit for the future.

How does YOUR workplace stack up?

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