If you’re a leader, you might have heard some of the major changes to AI recently – especially for work and workplaces. Some of this is true, some of it is hype. Either way, if you manage or lead a team, it’s your responsibility to manage how you use AI in that team – for boosting productivity, enhancing the customer experience, and more.
In this interactive presentation, I show you what’s new in AI, what we can expect in the future, and what it means for you as a leader.
Key Topics
- Why you should always think “People first, technology second” when it comes to AI
- The right and wrong way to use AI for enhancing your customer experience – disaster stories included!
- How a smart young team built an AI-powered dashboard in a day
- What you need to do before augmenting existing workflows with AI
- Why being more fragile is good for your AI adoption
- How to get immediate value from AI without an organisation-wide rollout
- How Coles and Woolies use AI well for a better customer experience
- How one organisation’s AI success story went viral – and how yours can, too
- The important shift in thinking when it comes to using AI for productivity gains
- How RAC WA uses AI to empower people in an area where others are firing people
Audio Overview
Recording
