AI Agents Are Here: Make Sure You Stay In Control
AI agents have arrived, and they can do far more than just answer questions – they can act on your behalf. That opens up incredible
19 August 2025
Blog
From Chatbots To Chaos: Why You Need To Update Your AI Policy
AI has changed. Again. The rise of AI agents – tools that can make decisions and take actions independently – means your existing policies might
12 August 2025
Human Touch With An AI Brain: Better Customer Experience
When you were young, you might have known a shop owner or deli owner who knew you – and every other customer. Those were the
5 August 2025
Seeing Into The Future
If you’re a leader, you should be thinking about what’s next in your industry, but are you also scanning the horizon to see what’s happening
31 July 2025
The Process Is The Point: Rethinking How You Plan For Change
You might be doing future planning to understand how the world is changing – that’s good. You might even be adjusting your plans based on
29 July 2025
Yes, There’s An I In TEAM: The Futurists In Your Workplace
If you want to know where to look to understand the future, don’t forget the people already in your team. Everybody brings unique perspectives and
22 July 2025
Foresight First: How To Lead In A Changing World
When you’re facing an uncertain future, it helps to know what’s around the corner and over the horizon. That’s the skill of foresight, where you
15 July 2025
Deep, Wide, And Far: How Smart Leaders Think About The Future
If you’re a leader, you should be thinking about what’s next in your industry, but are you also scanning the horizon to see what’s happening
8 July 2025
AI-Powered Customer Experience
You already know how important it is to understand your customers now – who they are, what they want, and how they engage with you.
3 July 2025
Don’t Fear The Bot: How Chatbots Enhance Customer Experience
You don’t need to dive deep into complex AI to enhance your customer experience. Instead, start with a well-designed chatbot for your customers, frontline employees,
1 July 2025