Turn The Tables On Talent
Two weeks ago, I went to Bali to speak at a conference of HR professionals and executives from all around Indonesia. In addition to a
11 July 2022
Blog
If You Don’t Ask, You Don’t Know
Last week, I spoke at a conference in Bali, Indonesia, for a group of 1,000 business leaders and HR professionals from all around the country.
5 July 2022
COVID-19 Has Made Your Customers More …
You might think you know your customers, but do you really? In the last two years – as a result of the pandemic and how
20 June 2022
Customers On Your Side
COVID-19 has changed the way customers engage with businesses. The new customer has different wants and needs, and the organisations that succeed understand the new
16 June 2022
Your Customers Have Changed … But Have YOU?
At the start of every year, the consumer intelligence company Brandwatch asks people about their New Year’s Resolutions. In 2018, these were the top three
1 June 2022
It’s 2022 – Do You Know Where Your Customers Are?
What do these stories have in common? Early in the pandemic, the Stadt Hotel in Sweden converted its empty hotel rooms into private dining suites,
25 May 2022
Treat Your Customers Like Partners
In 2020, Sandra Choi, creative director at designer footwear company Jimmy Choo, launched a competition for fans to design their own fantasy shoes. Anybody could
10 May 2022
Do You Know Your Cost of Inaction (COI)?
When you’re planning an important change in your team or organisation, you might calculate the expected return on investment (ROI) before you go ahead. But
26 April 2022
How To Get Things Done When Everything Keeps Changing
Change is a part of life – especially in our ‘living with COVID’ world that’s still full of chaos and uncertainty. Instead of trying to
20 April 2022
Five Smart Ways to Double Your Leadership Productivity
I’m preparing for my next Future-Ready Leaders coaching program, which starts in May, and the first few participants have shared what they most want to
12 April 2022