It’s Both an Evolution and a Revolution


I’ve just come back from a short holiday in Singapore, where we spent some time eating, shopping, walking, sightseeing, and enjoying a few days of warmth after a cold winter in Perth. One of the amazing things about Singapore is the way it has transformed itself over the last 15-20 years. I remem...

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Turn Your Customers Into Innovators


In Auckland, there’s some discussion now about building a light rail system. Like many topics that are open for public discussion, interested residents can have their say in online forums, and of course they do – with comments like this: “From building face to building face, all ...

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Go Lean! Try Jugaad Innovation


Facebook has recently been reminding me that, five years ago, I went on a holiday to Sri Lanka with my parents and my sister. Among the many enjoyable moments was spending time with two of my aunts, who I hadn’t seen for more than 30 years. Not only did we get to enjoy a very tasty Sri Lankan mea...

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We’re Getting Innovation All Wrong


I’ve been speaking to a lot of organisations recently about innovation, and I reckon we’re getting this whole innovation thing wrong. Smart leaders know they need to change and innovate, but their efforts just don’t get traction. Why? We’re not talking about the simple and o...

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Use If-Then Thinking To Make Innovation a Habit


How do you find time for innovation in a busy world, when you hardly have enough time to meet your normal day-to-day goals, let alone think of innovation and change? Use the powerful “if/then thinking” process to make innovation a habit. ...

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That is None of Your Customers’ Business (But THIS Is!)


Henry Ford was said to have quipped (although this is an urban legend), “If I had asked my customers what they wanted they would have said a faster horse.” More recently, former Apple CEO Steve Jobs echoed that sentiment when he said, “It isn’t the consumer’s job to know what they...

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Offshore Safety Forum – Innovations From Outside Your Industry


Every business needs to innovate, but sometimes the best ideas come from an unexpected place: from outside your own industry. People from other fields think differently and don’t have the same unconscious biases that you do, so they might suggest unexpectedly useful ideas. ...

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The #1 Skill to Future Proof Your Business


I have TPD insurance with AIA. That’s no big deal, of course – thousands of Australians are insured with AIA. But an interesting feature of my AIA insurance is that I get a 10% discount on all my Qantas domestic flights. As a professional speaker who travels a lot, that is a big deal! This is a ...

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Fan the Flames of Innovation


What do these three things have in common? Amazon Prime – Amazon’s $99/year membership service, with an estimated 80 million members Gmail – Google’s free e-mail platform, with more than 1 billion active users McCafe – McDonalds’ highly successful café offering The answer: All t...

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The Best Ideas Might Be Outside Your Industry


Even if you believe it makes sense to tap into your team and customers for innovative ideas, you might not be convinced to look further afield. After all, your team members work actively in the business every day, and customers already know a lot about your products and services. But you might think...

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