Your Customers Have Changed … But Have YOU?
At the start of every year, the consumer intelligence company Brandwatch asks people about their New Year’s Resolutions. In 2018, these were the top three
1 June 2022
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It’s 2022 – Do You Know Where Your Customers Are?
What do these stories have in common? Early in the pandemic, the Stadt Hotel in Sweden converted its empty hotel rooms into private dining suites,
25 May 2022
Treat Your Customers Like Partners
In 2020, Sandra Choi, creative director at designer footwear company Jimmy Choo, launched a competition for fans to design their own fantasy shoes. Anybody could
10 May 2022
Do You Know Your Cost of Inaction (COI)?
When you’re planning an important change in your team or organisation, you might calculate the expected return on investment (ROI) before you go ahead. But
26 April 2022
Five Smart Ways to Double Your Leadership Productivity
I’m preparing for my next Future-Ready Leaders coaching program, which starts in May, and the first few participants have shared what they most want to
12 April 2022
Map Many Scenarios, Choose a Few
I’m preparing for my next Disruption By Design leadership program, which starts in May, and the first few participants have shared what they most want
11 April 2022
Be a Possibility Thinker
Most of us now have heard of self-driving cars, but even a few years ago that wasn’t necessarily true. So when Google, which was one
5 April 2022
Want to Be a Better Leader? Become An Authority
We all know leadership has changed, and people expect different things from their leaders. We still face an uncertain future, Generation Z employees don’t automatically
29 March 2022
Habit Trumps Discipline
What are the habits in your personal life? Things like brushing your teeth twice a day, getting dressed, a glass of red wine with dinner,
23 March 2022
5 TED Talk Secrets To Revamp Your Online Presentations
(Picture courtesy of Steve Jurvetson) What’s your favourite TED Talk? If you’re a fan of TED, I’m sure you will have your favourites. Mine include
16 March 2022