Don’t Start With The Tech: Bringing Your People On The AI Journey
If you want to use AI more in your workplace, the most important thing to get right is to bring your people on the AI
19 March 2024
Blog
AI For CX: Crafting Better Customer Experiences
Examine every step of your customer journey to assess how you can use AI to enhance the customer experience. But there’s a right and wrong
12 March 2024
Possibility Thinking: The Essential Tool For Shaping Tomorrow
To thrive in an ever-changing world, be a possibility thinker. This isn’t just about being optimistic; it’s about actively looking for positives, possibilities, and potential
5 March 2024
Why Before How: The Right Way To Think About ROI
In today’s fast-changing world, it’s tempting to try playing it safe and aim too low, because big goals and plans can get derailed quickly. But
27 February 2024
AI Empowerment: Building Trust And Competence In Your Team
AI is getting better and better, but it’s still a long way from being perfect. So when you’re creating your AI policy or framework, how
20 February 2024
AI For Your Customers: Crafting Policies That Build Trust
When you’re crafting your AI policy, go beyond your internal needs and consider your customers as well. Many customers care about how you’re using AI
13 February 2024
Harnessing AI: Create Your Guidelines and Policies
If you’re a leader, you might be planning your AI policy, framework, or guidelines. How can you balance innovation with responsibility, so your team can
6 February 2024
The Innovation Metric: Measuring What Matters In AI And Change Projects
When setting goals for AI, innovation, and change projects, traditional metrics often fall short in capturing progress. What truly matters, especially early in the process,
31 January 2024
Put People First: Bringing Your Team On The AI Journey
This is the year when many organisations will be using AI in a big way. But with any change, innovation, or new technology, it’s about
23 January 2024
Small Changes, Big Wins: The Power Of The Pivot
You don’t always need to take disruptive action to create significant change. Sometimes, a small strategic change – or pivot – helps you adapt and
9 January 2024