From Chatbots To Chaos: Why You Need To Update Your AI Policy
AI has changed. Again. The rise of AI agents – tools that can make decisions and take actions independently – means your existing policies might
12 August 2025
Blog
Human Touch With An AI Brain: Better Customer Experience
When you were young, you might have known a shop owner or deli owner who knew you – and every other customer. Those were the
5 August 2025
The Process Is The Point: Rethinking How You Plan For Change
You might be doing future planning to understand how the world is changing – that’s good. You might even be adjusting your plans based on
29 July 2025
Yes, There’s An I In TEAM: The Futurists In Your Workplace
If you want to know where to look to understand the future, don’t forget the people already in your team. Everybody brings unique perspectives and
22 July 2025
Foresight First: How To Lead In A Changing World
When you’re facing an uncertain future, it helps to know what’s around the corner and over the horizon. That’s the skill of foresight, where you
15 July 2025
Deep, Wide, And Far: How Smart Leaders Think About The Future
If you’re a leader, you should be thinking about what’s next in your industry, but are you also scanning the horizon to see what’s happening
8 July 2025
Don’t Fear The Bot: How Chatbots Enhance Customer Experience
You don’t need to dive deep into complex AI to enhance your customer experience. Instead, start with a well-designed chatbot for your customers, frontline employees,
1 July 2025
AI Boosts CX Innovation: From System-Centric To Customer-Centric
You want to do the best for our customers, but sometimes you’re restricted by internal factors, like time, budget, geographical location, IR rules, staff availability,
24 June 2025
Customer Experience Reimagined: What Coles and Woolies Can Teach Us About AI
AI is all around us – and we see it in everyday life in our supermarkets. Large retailers like Coles and Woolies have been building
17 June 2025
From Service To Intention: How AI Transforms Customer Experience
Even if you have invested in good customer service and worked on building a smooth customer experience, there’s a new layer you can’t ignore: customer
10 June 2025