Diversity Trumps Ability
In December, Paris Mayor Anne Hidalgo was fined €90,000 (about A$140,000) by the French Ministry of Civil Service because she had broken a rule about
9 March 2021
Blog
Let’s Get Digital – Podcast
According to KPMG, digital transformation is the biggest challenge facing leaders in Australia. The pandemic didn’t change that – if anything, it accelerated digital transformation
4 March 2021
The Three Biggest Mistakes Leaders Make with Digital Transformation
For the last three years before COVID-19, KPMG’s survey of Australian CEOs reported that digital transformation was their #1 priority. Even the pandemic didn’t slow
3 March 2021
More Customers Want a Faster Experience
I went to breakfast last week at a restaurant that provided QR codes for ordering directly from the table. Each table has a QR code
2 March 2021
Let’s Get Digital!
For the last three years, KPMG’s annual “Keeping Us Up At Night” survey reported on what Australian business leaders consider their biggest challenges and issues.
23 February 2021
Customers On Your Side
COVID-19 has made your customers re-evaluate what matters most to them, and your customers now have different wants and needs. In this interactive session, you’ll
19 February 2021
Customers Want More For Less
When we first moved to Australia in the 1970s, we kept in touch with relatives in Sri Lanka with the occasional long-distance phone call. They
16 February 2021
Customer Priorities Have Changed
When I speak to healthcare groups about the future, I often talk about the use of robots for care and support. For example, the Paro
10 February 2021
Better Than Referrals – Share the Customer Experience
A crisis like a global pandemic makes everybody re-assess and re-evaluate what’s important to them. And that includes your customers. So don’t assume you know
2 February 2021
Light the Fire of Innovation
All the disruption we experienced in 2020 – and will continue to face in 2021 – means we need to be constantly innovating to adapt
28 January 2021