The Networked Organisation
Traditionally, an organisation has been driven by two hierarchies – the management hierarchy (a.k.a. organisation chart) and customer hierarchy (a.k.a. sales funnel). But that’s not
1 May 2015
Blog
Local Governments: Tap into the Ingenuity and Motivation of Your Residents
For a long time, most local government authorities have taken a paternalistic approach to providing services to residents: they assume the government knows the best
9 April 2015
How Medical Practices Can Build Greater Trust to Attract Patients
If you’re running a medical practice, you might see medical tourism as your mortal enemy, but there’s no denying that it’s a growing industry, and
12 February 2015
Get Reviews From Happy Customers
When we travelled to Europe recently, we stayed at some wonderful hotels in Paris, Florence, Lucca and Siena. These were not well-known hotel chains, but
21 July 2014
Customers Helping Customers
It’s not unusual for gyms to post motivational quotations and ideas on their walls and notice boards. And the smart gyms are doing the same
14 July 2014
Book Review: The Lean Startup – by Eric Ries
In this book, Eric Ries proposes a model for managing something that traditionally has been seen as somewhat unmanageable: an entrepreneurial startup business. It’s a
14 September 2012
Connected, by Nicholas Christakis and James Fowler
I first came across this book when I read of a study that found your weight was more affected by the people around you than
24 June 2011