The Three Biggest Mistakes Leaders Make with Digital Transformation


For the last three years before COVID-19, KPMG’s survey of Australian CEOs reported that digital transformation was their #1 priority. Even the pandemic didn’t slow this trend – and many leaders say it even accelerated their digital transformation by 5-6 years! But many leaders and or...

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More Customers Want a Faster Experience


I went to breakfast last week at a restaurant that provided QR codes for ordering directly from the table. Each table has a QR code on it, which you scan with your phone, and it takes you to their online menu. You choose what you want, pay with Google Pay, and the order goes directly to the kitchen...

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Let’s Get Digital!


For the last three years, KPMG’s annual “Keeping Us Up At Night” survey reported on what Australian business leaders consider their biggest challenges and issues. The same topic ranked #1 for all three years (pre-pandemic!): digital transformation. Even the pandemic didn’t slow this trend. ...

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Customers Want More For Less


When we first moved to Australia in the 1970s, we kept in touch with relatives in Sri Lanka with the occasional long-distance phone call. They were expensive, so we four kids all lined up by the phone, spoke very fast for our allotted couple of minutes, and quickly passed over the phone to the next...

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Ten Trends for the Airport of the Future


Forget the endless queues and delays – the airport of the future will be a destination in itself. Airports around the world are reinventing themselves to cater to the new model of treating passengers as customers. ...

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Flying cars are coming sooner than you think


We all watched The Jetsons and either laughed at or desperately wanted its futuristic flying cars. Now, more than 50 years on, the idea may soon be a reality. I was recently interviewed on this topic by news.com.au journalist Adrianna Zappavigna. We talked about drones, air taxis, flyi...

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Would You Trust a Robot to Drive Your Car?


As AI and automation continue to expand, we’re finding more human tasks being done by software or robots. But just because a robot can do something, it doesn’t mean we trust it to take the place of a human being.

In a survey from Study.com, more than 1,000 adults answered questions abou...

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Top Trends for 2019 for Financial Planning and Advice


It’s been a challenging year for the financial services industry. What does the year ahead hold? Here are three consequences of the Royal Commission, three external trends, and three key skills for financial advisers and their businesses. Oh, and one piece of hype you should ignore! ...

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Are You Tapping Into the Power of Wearables?


Everybody is walking around with data collection units strapped to them in the form of smart watches, Fitbits and other wearables. Are you tapping into their potential to gather, filter and analyse all this data to provide better experiences for your clients, customers, and patients? ...

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Five High-Tech Dementia-Busters


More than 400,000 Australians live with dementia, and it costs us $15 billion a year. But now new technology is making life easier for people with dementia, their carers, and family and friends.

Here are five high-tech dementia busters that help people deal with dementia in their lives.
1. Virtua...

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