How Digital Are You?
In a presentation last week, I shared some of the challenges Australian business leaders said they will face in the year ahead. It’s based on
2 March 2022
Blog
Your World, Redefined – A Day In Our Life in 2025
Right now, in early 2022, it’s easy to put all our energy into wrestling with the COVID-19 pandemic. That’s important, of course, but we’re also
25 January 2022
Competing in the Age of AI
The robots are NOT coming – they are already here! Artificial intelligence already plays a big part in our personal and professional lives, and will
4 November 2021
Flatten Your World
In 2011 – a whole decade ago – I wrote my book ‘Fast, Flat, and Free’ to help business owners understand and leverage the online
26 October 2021
Digital Transformation Won’t Disrupt You – Unless You Ignore It
For the three years before COVID-19, KPMG’s annual survey of Australian CEOs reported that digital transformation was their #1 priority. Even the pandemic didn’t slow
19 October 2021
Create a Premium Non-Digital Experience
Last year, when the pandemic virtually shut down international air travel and devastated the airline industry, Singapore Airlines – like most other airlines – grounded
12 April 2021
Leave Some Things Behind
In an innovation workshop I was running for leaders, a leader in her university’s student experience centre described some of their new initiatives – such
23 March 2021
Let’s Get Digital – Podcast
According to KPMG, digital transformation is the biggest challenge facing leaders in Australia. The pandemic didn’t change that – if anything, it accelerated digital transformation
4 March 2021
The Three Biggest Mistakes Leaders Make with Digital Transformation
For the last three years before COVID-19, KPMG’s survey of Australian CEOs reported that digital transformation was their #1 priority. Even the pandemic didn’t slow
3 March 2021
More Customers Want a Faster Experience
I went to breakfast last week at a restaurant that provided QR codes for ordering directly from the table. Each table has a QR code
2 March 2021