Your World, Redefined – A Day In Our Life in 2025
Right now, in early 2022, it’s easy to put all our energy into wrestling with the COVID-19 pandemic. That’s important, of course, but we’re also
25 January 2022
Blog
Competing in the Age of AI
The robots are NOT coming – they are already here! Artificial intelligence already plays a big part in our personal and professional lives, and will
4 November 2021
Flatten Your World
In 2011 – a whole decade ago – I wrote my book ‘Fast, Flat, and Free’ to help business owners understand and leverage the online
26 October 2021
Digital Transformation Won’t Disrupt You – Unless You Ignore It
For the three years before COVID-19, KPMG’s annual survey of Australian CEOs reported that digital transformation was their #1 priority. Even the pandemic didn’t slow
19 October 2021
Create a Premium Non-Digital Experience
Last year, when the pandemic virtually shut down international air travel and devastated the airline industry, Singapore Airlines – like most other airlines – grounded
12 April 2021
Leave Some Things Behind
In an innovation workshop I was running for leaders, a leader in her university’s student experience centre described some of their new initiatives – such
23 March 2021
Let’s Get Digital – Podcast
According to KPMG, digital transformation is the biggest challenge facing leaders in Australia. The pandemic didn’t change that – if anything, it accelerated digital transformation
4 March 2021
The Three Biggest Mistakes Leaders Make with Digital Transformation
For the last three years before COVID-19, KPMG’s survey of Australian CEOs reported that digital transformation was their #1 priority. Even the pandemic didn’t slow
3 March 2021
More Customers Want a Faster Experience
I went to breakfast last week at a restaurant that provided QR codes for ordering directly from the table. Each table has a QR code
2 March 2021
Let’s Get Digital!
For the last three years, KPMG’s annual “Keeping Us Up At Night” survey reported on what Australian business leaders consider their biggest challenges and issues.
23 February 2021