Is Your Business at Risk of Disruption?


I’ve had my car for 10 years now, and it’s about time to get a new car. I mentioned to somebody that this might be the last car I ever buy, and she wondered whether I wasn’t expecting to live very long! Far from it. But I seriously believe this might be the last car I ever buy. Why...

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The Future of Healthcare


Every industry is facing change, but none more so than healthcare. Big data, predictive analytics and the consumerisation of healthcare are just a few of the trends affecting the way we will look at healthcare in the future. For example: What if your doctor could e-mail images (like X-rays) to you...

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Housing Challenges and Innovations in Our Fast, Flat and Free World


With rising house prices, rents rising faster than inflation, and rent prices outpacing incomes, Australia is facing many challenges with affordable housing and social housing. The solutions we’ve used in the past won’t work anymore, and new innovative solutions are required to manage ho...

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10 Energy and Resources Innovations in a Customer-Centric World


In our fast, flat and free world, energy companies, resource companies and other utilities need to involve their customers and community in providing their services. Smart companies around the world are doing this in a number of innovative ways. > ...

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Insurance Industry Challenges and Innovation in Our Fast, Flat and Free World


The insurance industry in Australia faces many challenges from competitors, regulators, the changing workforce and increasing customer choices. Smart organisations – large and small – can take advantage of the opportunities to stand out and thrive.     ...

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My Keynote Presentation at the Australian Private Hospitals Association (APHA) Congress


I recently presented the opening keynote at the Australian Private Hospitals Association (APHA) Congress in Melbourne, the annual event that brings together leaders from Australia’s private hospitals. My session, called “Healthcare Trends and Innovations in a Connected World” looke...

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Leading and Managing in a VUCA World


You might have come across the term “VUCA”, which has been borrowed from the U.S. military and is now often used in a business context to describe our world today. It’s an acronym that stands for “Volatile, Uncertain, Complex and Ambiguous” – and that’s a pr...

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