Future Focus: Scenario Planning for Recovery and Growth
The coronavirus pandemic has affected different industries in different ways, and even within an industry, businesses have felt its impact differently. We’re not all in
6 August 2020
Blog
What Customers Want Right Now
A few years ago, I took this photo in the Qantas terminal at Sydney domestic airport, showing big advertising banners for GoToMeeting: At the time,
28 July 2020
Leading Through Uncertainty
During the coronavirus pandemic, you might have heard people say, “We’re all in the same boat”. But that’s not true! We’re all in the same
13 July 2020
Think Like a Beginner on the Road to Recovery
A few weeks ago, I was working with a leadership team, helping them expand their thinking as they set out their new strategic plan. They
24 June 2020
You Might Not See This Disruption Before It’s Too Late
The coronavirus pandemic has had a huge impact on the hospitality industry, with many restaurants, pubs, and hotels experiencing their worst times ever. But rather
16 June 2020
The Coronavirus Pandemic Will Change This Forever
Early in our response to the coronavirus pandemic, the Australian government fast-tracked the use of “telemedicine” – that is, doctors and other health professionals doing
4 June 2020
Leverage Your Assets to Solve New Problems
The last decade has seen the growth of “the sharing economy”, with Uber and Airbnb the most famous examples. The fundamental idea driving the sharing
7 May 2020
Coping with Change and Uncertainty in the Time of COVID-19
I often work with people who are facing disruption and massive change in their organisations and industries. Sometimes the change could have been predicted, sometimes
10 March 2020
‘Twas the Night Before Christmas – Disrupted!
(by Gihan Perera, with a nod and a wink to Clement Clarke Moore) ‘Twas the night before Christmas, when all through the house Not a
19 December 2019
The First Step to Using AI in Your Workplace
The most extreme – and most limited – mindset is to see AI completely replacing a human’s role. But that’s not the only way to
22 October 2019