Act Today To Track Tomorrow: A Powerful Combination for Future Success
It’s easy to achieve small goals based on short-term scenarios because you can clearly see the path to success and plan the steps from day
29 August 2023
Blog
AI Fast and Slow: Transforming Productivity and Customer Experience
There are two ways to leverage AI for yourself and your team: One that’s slower but more powerful, and the other that’s faster but more
22 August 2023
When AI Meets CX: Using AI to Enhance Your Customer Experience
One of the most powerful business uses of AI is to enhance your customer experience – at every step of the customer journey, from brand
17 August 2023
Customer Co-Creation: Your Secret Weapon for Competitive Advantage
Customers want to be involved in the way you solve their problems and help them achieve their goals. When you engage your customers in co-creation,
15 August 2023
The Personal Touch: How AI Can Enhance Your Customer Experience
Customer experience matters now more than ever, and customers want you to deliver a personal, tailored experience. It’s no longer good enough to treat all
8 August 2023
Instant AI: From Big Investment to Instant Results
AI is not new – I’ve been working in AI and following its growth for more than 30 years. But in the past, you needed
1 August 2023
What’s Your COI? The Missing Piece in Your Decision-Making Puzzle
When creating a plan, you calculate the return on investment, or ROI, for taking action. But unless you also calculate the cost of inaction, or
25 July 2023
Better Decisions, Faster: How to Leverage AI for Smarter Decision Making
In a fast-paced world, we all need to make better decisions, faster. AI can help, but don’t delegate all your responsibility to the machine! Instead,
18 July 2023
Intelligent Healthcare: A Masterclass for Leaders
I’ve been talking about artificial intelligence in healthcare for years, but the launch of ChatGPT was the tipping point that made it mainstream. Now everybody’s
13 July 2023
Your AI-Powered Team: Empowering And Trusting Them To Leverage AI
AI is a powerful tool, but only if you and your team use it responsibly, safely, ethically, and effectively. And it’s evolving so fast you
11 July 2023