The Real Secret to Smarter Decisions (It’s Not What You Think)
In the last few weeks, I’ve had the opportunity to work with two large organisations in Australia – a healthcare provider and a professional services
17 September 2018
Blog
It’s Both an Evolution and a Revolution
I’ve just come back from a short holiday in Singapore, where we spent some time eating, shopping, walking, sightseeing, and enjoying a few days of
11 September 2018
Strategic Planning for Two Kinds of Futures
When you create your strategic plans for the future, do you include two kinds of futures? In the past, we could see what was ahead,
28 August 2018
There’s An I In Team
When my niece Abbey was ten, when she outgrew her Lego Friends toys, she sold them on Gumtree. She kept half the proceeds and donated
21 August 2018
Know What Problem You Solve
Jaime Casap, Google’s Education Evangelist, said this: “Don’t ask kids what they want to be when they grow up. Ask them what problem they want
14 August 2018
How to Future-Proof Your HR Career
Later this month, I’ll be delivering the opening keynote presentation at the AHRI National Convention and Exhibition – Australia’s leading conference for HR professionals. Because
7 August 2018
Ask For Customer Feedback Sooner
As a young software developer working for a small software company in Perth in the 1990s, I was involved in building some of the infrastructure
31 July 2018
Practise Being a Possibility Thinker
When I show a picture of a self-driving car to a child, their first reaction is usually, “Cute!” or “Cool”. But when I show the
24 July 2018
Customers On Your Side
There’s a lot of buzz about being more customer-centric, but most experts and advisers miss the most important element of customer-centricity. Without it, you will
10 July 2018
Turn Your Customers Into Innovators
In Auckland, there’s some discussion now about building a light rail system. Like many topics that are open for public discussion, interested residents can have
3 July 2018