Future Focus: Scenario Planning for Recovery and Growth


The coronavirus pandemic has affected different industries in different ways, and even within an industry, businesses have felt its impact differently. We’re not all in the same boat; we’re all in the same storm, but in different boats, navigating our way through the storm. The key skill you ne...

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What Customers Want Right Now


A few years ago, I took this photo in the Qantas terminal at Sydney domestic airport, showing big advertising banners for GoToMeeting: At the time, I thought, “Wow! That’s interesting – Qantas is happy to accept advertising from a competitor!” Of course, Qantas didn’t...

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Leading Through Uncertainty


During the coronavirus pandemic, you might have heard people say, “We’re all in the same boat”. But that’s not true! We’re all in the same storm, but we’re in different boats, navigating our way through the storm. If you’re a leader, you can’t control the storm and you might be stuc...

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Think Like a Beginner on the Road to Recovery


A few weeks ago, I was working with a leadership team, helping them expand their thinking as they set out their new strategic plan. They weren’t as badly affected by the pandemic as others, so they are now turning their attention to their long-term plans. During the session, I showed this slide a...

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You Might Not See This Disruption Before It’s Too Late


The coronavirus pandemic has had a huge impact on the hospitality industry, with many restaurants, pubs, and hotels experiencing their worst times ever. But rather than letting their rooms remain empty, one Swedish hotel, Stadt, in the town Lidkoping, is offering rooms as private dining rooms. Inst...

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The Coronavirus Pandemic Will Change This Forever


Early in our response to the coronavirus pandemic, the Australian government fast-tracked the use of “telemedicine” – that is, doctors and other health professionals doing online consultations rather than meeting patients in person. I predict telemedicine will continue even when in-person...

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Leverage Your Assets to Solve New Problems


The last decade has seen the growth of “the sharing economy”, with Uber and Airbnb the most famous examples. The fundamental idea driving the sharing economy is that ownership is inefficient. Most assets sit idle most of the time: Most cars spend most of their time parked, houses are le...

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Coping with Change and Uncertainty in the Time of COVID-19


I often work with people who are facing disruption and massive change in their organisations and industries. Sometimes the change could have been predicted, sometimes it couldn’t. It always causes stress and anxiety. I’ve never seen anything as disruptive as this new coronavirus and the...

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‘Twas the Night Before Christmas – Disrupted!


(by Gihan Perera, with a nod and a wink to Clement Clarke Moore) ‘Twas the night before Christmas, when all through the house Not a creature was stirring, not even a mouse The stockings were hung by the chimney, in time For last-minute express delivery by Amazon Prime. The children were nestl...

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The First Step to Using AI in Your Workplace


Are the robots coming for your job? Yes. No. Maybe. There’s a lot of talk in the media and society about how AI (artificial intelligence) will change our jobs and our lives. A lot of it is hype, but you shouldn’t ignore it altogether – especially if you’re a leader. Dell r...

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