You might be heaving a huge sigh of relief that we’re over the worst of the pandemic, but what do we need to do differently in 2023? You don’t have to change everything you do. But as much as you focus on your short-term priorities and actions, you must also keep a more long-term eye on... 
I was recently speaking at a conference for the top performers of a large global organisation. My client asked me to emphasise that just because they’re at the top of their game, this is not the time to be complacent. I know this is true, and I often talk about it, so I was happy to include t... 
As we’re coming out of the worst of the pandemic, many leaders and organisations are looking to the future. But beware! The pandemic has forced people to change their goals, priorities, and aspirations – and that applies to your customers, employees, peers, and community.
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We will always see disruption and change, but in stable times it’s not as easy to shake people out of their comfort zone. But in a crisis like – oh, say, a global pandemic – all bets are off, and people reassess, reevaluate, and reprioritise what’s important to them. That ma... 
Many people think of disruption as a bolt from the blue that comes out of nowhere and shakes up an entire industry. But it doesn’t have to be that way. Sometimes you can make a small change in a slightly different direction. Done right, a small change creates massive opportunities.
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In a fast-changing world, leaders and managers need to trust and empower their team members – especially in a hybrid workplace. This is especially challenging when we’re asking them to make critical decisions that affect our organisation’s reputation, brand, and bottom line.
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When creating a plan, you calculate the return on investment, or ROI, for taking action. But unless you also calculate the cost of inaction, or COI, your plan lacks context. ROI answers the question, ‘What are the benefits of this change?’, and COI answers the question, ‘What is the cost of n... 
I’ve recently been working with many leaders who are grappling with change, uncertainty, and disruption. Some are just battening down the hatches and hoping all that change stops soon. But that’s wishful thinking! If anything, we’ll seen even more change in the future, and you need new skills... 
Last week, I started working with two leadership groups – from two very different industries – who wanted help with thinking about their future. Both groups were smart enough to realise they knew a lot about their own organisation, but didn’t know enough about external forces that cou...
When you’re planning an important change in your team or organisation, you might calculate the expected return on investment (ROI) before you go ahead. But there’s another thing you should calculate – and most people don’t.
I’ll explain this using something we all know.
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