Innovation is Everybody’s Business
In the past, when most organisations could rely on a few innovations a year, innovation was considered to be only the role of a Research
24 September 2015
Blog
10 Energy and Resources Innovations in a Customer-Centric World
In our fast, flat and free world, energy companies, resource companies and other utilities need to involve their customers and community in providing their services.
18 September 2015
Insurance Industry Challenges and Innovation in Our Fast, Flat and Free World
The insurance industry in Australia faces many challenges from competitors, regulators, the changing workforce and increasing customer choices. Smart organisations – large and small –
25 August 2015
How Real Estate Agencies Can Stay Ahead of the Game In Our Fast, Flat and Free World
The real estate industry in Australia is facing challenges from technology, government, an uncertain market, and increasing competition.But there are also great opportunities for smart
20 August 2015
It’s Amateur Hour on the Internet
My friend Melvin Yeo is a lawyer. And he’s an amateur. I don’t mean he’s an amateur lawyer. Far from it – he’s a highly-respected
14 August 2015
"Patients Like You Also Had This Same Disease"
We’re all used to getting peer-based recommendations from Web sites we visit. Amazon.com recommends other products to you, saying “Customers who bought this book also
28 May 2015
Five Easy Ways for Local Governments to Engage Their Community Online
The Internet has made it so much easier now for organisations to connect with their “customers”, and for local councils this means engaging with their
21 May 2015
Google’s Report on Crashes in Self-Driving Cars Affects YOU
Google recently made public the number of crashes experienced by its self-driving cars: just 11 crashes over 2.8 million kilometres of driving. They were all
19 May 2015
The Future of Private Hospital Healthcare in our Fast, Flat and Free World
Private hospitals in Australia face increasing pressure and challenges, and need to constantly change, grow and innovate to remain viable. This presentation shows some of
8 May 2015
Real Estate Agents: Turn Your Letterbox Drops Into Client Magnets
Many real estate agents still use old-fashioned letterbox drops to promote their services. Why? Because they work! But are they working as well as they
7 May 2015