What’s In Your Personal Learning Network?
Do you feel overwhelmed by information overload? If so, get over it! Your clients and team members expect you to consume vast quantities of information,
19 October 2015
Blog
What’s Your Authority?
Have you noticed it’s getting harder to get noticed? In the past, when a customer wanted to buy something important – whether it was insurance,
5 October 2015
Innovation is Everybody’s Business
In the past, when most organisations could rely on a few innovations a year, innovation was considered to be only the role of a Research
24 September 2015
10 Energy and Resources Innovations in a Customer-Centric World
In our fast, flat and free world, energy companies, resource companies and other utilities need to involve their customers and community in providing their services.
18 September 2015
Insurance Industry Challenges and Innovation in Our Fast, Flat and Free World
The insurance industry in Australia faces many challenges from competitors, regulators, the changing workforce and increasing customer choices. Smart organisations – large and small –
25 August 2015
How Real Estate Agencies Can Stay Ahead of the Game In Our Fast, Flat and Free World
The real estate industry in Australia is facing challenges from technology, government, an uncertain market, and increasing competition.But there are also great opportunities for smart
20 August 2015
It’s Amateur Hour on the Internet
My friend Melvin Yeo is a lawyer. And he’s an amateur. I don’t mean he’s an amateur lawyer. Far from it – he’s a highly-respected
14 August 2015
"Patients Like You Also Had This Same Disease"
We’re all used to getting peer-based recommendations from Web sites we visit. Amazon.com recommends other products to you, saying “Customers who bought this book also
28 May 2015
Five Easy Ways for Local Governments to Engage Their Community Online
The Internet has made it so much easier now for organisations to connect with their “customers”, and for local councils this means engaging with their
21 May 2015
Google’s Report on Crashes in Self-Driving Cars Affects YOU
Google recently made public the number of crashes experienced by its self-driving cars: just 11 crashes over 2.8 million kilometres of driving. They were all
19 May 2015