The Patient Will See You Now
Patients are expecting (demanding!) to be treated more like customers, and want greater use of technology in their experience with medical professionals. But many doctors
28 November 2017
Blog
Don’t Ignore Technology That’s Outside Your Industry
Many leaders are so busy caught up in their own business and industry that they never take the time to look up and out. That’s
24 October 2017
Google Has Diluted the Value of Your Expertise
What would happen if your specialised expertise and knowledge – that clients and customers value highly – was available to everybody instantly and at a
2 October 2017
Involve Your Customers and Clients In Your Marketing
How well do you involve your clients and customers in your business processes? In a social, mobile, and global world, they have more power than
27 September 2017
My Keynote Presentation at the Australian Private Hospitals Association (APHA) Congress
I recently presented the opening keynote at the Australian Private Hospitals Association (APHA) Congress in Melbourne, the annual event that brings together leaders from Australia’s
24 April 2015
