Open the Door To Greater Experience
As the coronavirus pandemic continues to disrupt our communities, leaders and managers are trying to come to grips with the knock-on effects to their workplaces
4 August 2020
Blog
What Customers Want Right Now
A few years ago, I took this photo in the Qantas terminal at Sydney domestic airport, showing big advertising banners for GoToMeeting: At the time,
28 July 2020
The Real Secret of the Future Workplace (P.S. It’s Not What You Think)
COVID-19 has forced many organisations – and employees – to work from home, and this has caused many people to rethink their ideas about the
22 July 2020
Hard Skills vs Soft Skills? You’re Asking the Wrong Question
A few weeks ago, the Australian Government announced changes to funding of university degrees, prioritising the jobs and professions they said would be most in
15 July 2020
Out of Sight, Top of Mind
The coronavirus pandemic forced many organisations to let team members work from home for the first time, and that trend will continue even after offices
8 July 2020
10 Ways to Bring Innovation To a Screeching Halt
The economic impact of the coronavirus pandemic means many people are going through massive disruption right now. The impact is different for everybody (we’re not
1 July 2020
Think Like a Beginner on the Road to Recovery
A few weeks ago, I was working with a leadership team, helping them expand their thinking as they set out their new strategic plan. They
24 June 2020
You Might Not See This Disruption Before It’s Too Late
The coronavirus pandemic has had a huge impact on the hospitality industry, with many restaurants, pubs, and hotels experiencing their worst times ever. But rather
16 June 2020
Stop Calling It “Remote Work”
As many businesses are gradually moving staff back to the office, we’re coming to the end of a huge worldwide “working from home” experiment for
11 June 2020
The Coronavirus Pandemic Will Change This Forever
Early in our response to the coronavirus pandemic, the Australian government fast-tracked the use of “telemedicine” – that is, doctors and other health professionals doing
4 June 2020