Better Than Referrals – Share the Customer Experience
A crisis like a global pandemic makes everybody re-assess and re-evaluate what’s important to them. And that includes your customers. So don’t assume you know
2 February 2021
Blog
Light the Fire of Innovation
All the disruption we experienced in 2020 – and will continue to face in 2021 – means we need to be constantly innovating to adapt
28 January 2021
Embrace Chaos
If you’re picking apples from a tree, how would you choose the best apples? You might decide based on colour, shape, size, texture, and other
20 January 2021
Measure COI, Not Just ROI
In March 2015, almost six years ago, Bill Gates, former Microsoft CEO and now one of the world’s leading philanthropists, delivered his sixth TED Talk,
14 January 2021
Adapt, Don’t Simplify
As part of my mathematics degree at the University of Western Australia, we calculated how objects in space – such as planets, asteroids, and moons
7 January 2021
Be So Good They Can’t Ignore You
I grew up in the 1980s, and my favourite actor at the time was Steve Martin (My all-time favourite actor is Humphrey Bogart, but that’s
16 December 2020
What “Survival of the Fittest” Means (It’s Probably Not What You Think)
Unless you’re an evolutionary biologist, you probably aren’t an expert in the theory of evolution. For most people, all they know about it is the
8 December 2020
Too Many Interruptions? It’s Your Own Fault
When I was a middle manager in corporate Australia in my mid-twenties (quite a long time ago!), I read every people management, time management, and
2 December 2020
What Will Be Your Theme Song for 2021?
Remember the devastating bushfires around Australia at the start of 2020, when we thought that was the worst possible thing that could happen to us
28 October 2020
Build Trust Differently in a WFH Team
I’ve had many conversations recently with leaders and managers about their WFH (working from home) team culture, and one topic keeps coming up over and
21 October 2020