That is None of Your Customers’ Business (But THIS Is!)
Henry Ford was said to have quipped (although this is an urban legend), “If I had asked my customers what they wanted they would have
6 February 2018
Blog
The Busy Adviser’s Secret to Lifelong Clients
In a business environment where clients have more choices and information than ever before, keeping in touch with clients – and providing value – is
29 January 2018
Making You Fit for the Future
Virtual reality, social media, and global markets have changed the face of real estate, and real estate agents have to change to keep up. Be
25 January 2018
Numbers … Graphs … Statistics … Make All Your Presentations Better
I speak at a lot of conferences, so I see a lot of presentations from other speakers. Those who aren’t professional speakers often make the
23 January 2018
Dead End Job
The youngest Millennials (Gen Ys) and their younger siblings, Gen Z, are expected to have up to 17 jobs each across their careers. That means
18 January 2018
Your #1 Threat: Your Own Brain
Obviously we all use our brains, and one thing we do especially well is pattern matching. We’re great at seeing, recognising and acting on patterns
15 January 2018
The Future of Conferences
The NSW Government recently announced a trial of in-ground “traffic lights” at key intersections in the CBD, to warn pedestrians on mobile phones who don’t
11 January 2018
The Future of Medicine – It’s the Patient … err, Customer
Last year, my parents moved house after 40 years. When searching for a new local GP, my 80-year-old father’s first source of information was online
8 January 2018
Find Your Disruption Pressure Points
You might be sick of hearing about “disruption” in every industry. And that’s no surprise, because examples abound: Uber disrupting the taxi industry, Netflix disrupting
4 January 2018
The #1 Skill to Future Proof Your Business
I have TPD insurance with AIA. That’s no big deal, of course – thousands of Australians are insured with AIA. But an interesting feature of
28 December 2017