The Personal Touch: How AI Can Enhance Your Customer Experience
Customer experience matters now more than ever, and customers want you to deliver a personal, tailored experience. It’s no longer good enough to treat all
8 August 2023
Blog
Instant AI: From Big Investment to Instant Results
AI is not new – I’ve been working in AI and following its growth for more than 30 years. But in the past, you needed
1 August 2023
What’s Your COI? The Missing Piece in Your Decision-Making Puzzle
When creating a plan, you calculate the return on investment, or ROI, for taking action. But unless you also calculate the cost of inaction, or
25 July 2023
Better Decisions, Faster: How to Leverage AI for Smarter Decision Making
In a fast-paced world, we all need to make better decisions, faster. AI can help, but don’t delegate all your responsibility to the machine! Instead,
18 July 2023
Your AI-Powered Team: Empowering And Trusting Them To Leverage AI
AI is a powerful tool, but only if you and your team use it responsibly, safely, ethically, and effectively. And it’s evolving so fast you
11 July 2023
AI Meets CX: How AI Is Reshaping The Customer Experience
One of the most powerful uses of AI is to enhance your customer experience – in every step of the customer journey, from brand awareness
4 July 2023
Work Smarter: How AI Boosts Your Productivity
In today’s professional workplace, getting ahead means working smarter, not harder. That’s where AI comes in. From chatbots that answer routine questions to intelligent scheduling
27 June 2023
Empower Your Change Champions: The Missing Piece in Your Change Strategy
Are you struggling to drive change in your team? Despite your best efforts, are some of your team members dragging their feet and resistant to
20 June 2023
AI In The Wild: Four Stories To Make You Think Twice
AI is a double-edged sword. Explore four recent examples of people using AI, see their results, and reflect on what that could mean for you,
13 June 2023
A Matter Of Trust: The Glue That Holds Hybrid Work Together
You’ve probably heard many arguments for and against people working from home – and they are usually about productivity, collaboration, innovation, or learning and mentoring
7 June 2023