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Last year, when the pandemic virtually shut down international air travel and devastated the airline industry, Singapore Airlines – like most other airlines – grounded
12 April 2021
Blog
The One Thing That Will Make or Break Your Hybrid Workplace
Early in the pandemic, organisations with office workers scrambled to allow those employees to work from home. Many leaders saw it only as a short-term
6 April 2021
Think Equal, Not Same
A year on from the first major impact of the coronavirus and the mad scramble to get office workers working from home, leaders and organisations
30 March 2021
Leave Some Things Behind
In an innovation workshop I was running for leaders, a leader in her university’s student experience centre described some of their new initiatives – such
23 March 2021
Trust Is Your Responsibility
In my many conversations with leaders working in uncertain times, I hear one word over and over again: trust. How do you trust people working
16 March 2021
Diversity Trumps Ability
In December, Paris Mayor Anne Hidalgo was fined €90,000 (about A$140,000) by the French Ministry of Civil Service because she had broken a rule about
9 March 2021
More Customers Want a Faster Experience
I went to breakfast last week at a restaurant that provided QR codes for ordering directly from the table. Each table has a QR code
2 March 2021
Let’s Get Digital!
For the last three years, KPMG’s annual “Keeping Us Up At Night” survey reported on what Australian business leaders consider their biggest challenges and issues.
23 February 2021
Customers Want More For Less
When we first moved to Australia in the 1970s, we kept in touch with relatives in Sri Lanka with the occasional long-distance phone call. They
16 February 2021
Customer Priorities Have Changed
When I speak to healthcare groups about the future, I often talk about the use of robots for care and support. For example, the Paro
10 February 2021