Forever After: How COVID-19 Has Changed Our World Forever
In the 14th century, the bubonic plague – known as the Black Death – spread throughout the world, leaving death and destruction in its wake.
28 April 2021
Blog
Do Something That Matters
When Santiago Jaramillo, the CEO and co-founder of Saas software company Emplify, was a seven-year-old child in Colombia, he craved Snickers bars, which his parents
20 April 2021
Create a Premium Non-Digital Experience
Last year, when the pandemic virtually shut down international air travel and devastated the airline industry, Singapore Airlines – like most other airlines – grounded
12 April 2021
The One Thing That Will Make or Break Your Hybrid Workplace
Early in the pandemic, organisations with office workers scrambled to allow those employees to work from home. Many leaders saw it only as a short-term
6 April 2021
Think Equal, Not Same
A year on from the first major impact of the coronavirus and the mad scramble to get office workers working from home, leaders and organisations
30 March 2021
Leave Some Things Behind
In an innovation workshop I was running for leaders, a leader in her university’s student experience centre described some of their new initiatives – such
23 March 2021
Trust Is Your Responsibility
In my many conversations with leaders working in uncertain times, I hear one word over and over again: trust. How do you trust people working
16 March 2021
Diversity Trumps Ability
In December, Paris Mayor Anne Hidalgo was fined €90,000 (about A$140,000) by the French Ministry of Civil Service because she had broken a rule about
9 March 2021
More Customers Want a Faster Experience
I went to breakfast last week at a restaurant that provided QR codes for ordering directly from the table. Each table has a QR code
2 March 2021
Let’s Get Digital!
For the last three years, KPMG’s annual “Keeping Us Up At Night” survey reported on what Australian business leaders consider their biggest challenges and issues.
23 February 2021