AI For Leaders – Virtual Masterclass
AI has been simmering away in the background for decades, but the public launch of ChatGPT late last year was the tipping point that made
20 September 2023
Blog
When AI Meets CX: Using AI to Enhance Your Customer Experience
One of the most powerful business uses of AI is to enhance your customer experience – at every step of the customer journey, from brand
17 August 2023
Intelligent Healthcare: A Masterclass for Leaders
I’ve been talking about artificial intelligence in healthcare for years, but the launch of ChatGPT was the tipping point that made it mainstream. Now everybody’s
13 July 2023
AI In Education: The Good, The Bad, And The Ugly
AI has been simmering away in the background for decades, but the public launch of ChatGPT late last year was the tipping point that made
8 June 2023
Seeing Into The Future
Did you anticipate a global pandemic in 2020 that disrupted the entire world? Did you expect war in Ukraine in 2022 that’s affected energy prices
9 May 2023
Competing In The Age of AI
For a long time, I’ve been saying AI is not the future – it’s already here. Now, with the public release of ChatGPT, you might
1 May 2023
The Top Three Leadership Challenges for 2023
We’ve had three years of massive change and disruption in all areas of our lives, and we can still see a lot of uncertainty and
23 March 2023
Your Customers Have Changed … But Have YOU?
COVID-19 has changed the way customers engage with you. The new customer has different wants and needs, and the organisations that succeed understand the new
19 January 2023
Kick-Start 2023
It’s coming up to 2023, and after almost three years of the pandemic, Australia is open for business again. Are you ready to make 2023
10 November 2022
Customers On Your Side
COVID-19 has changed the way customers engage with businesses. The new customer has different wants and needs, and the organisations that succeed understand the new
16 June 2022