Priorities Have Changed
As we’re coming out of the worst of the pandemic, many leaders and organisations are looking to the future. But beware! The pandemic has forced
25 October 2022
Blog
The Power of the Pivot
Many people think of disruption as a bolt from the blue that comes out of nowhere and shakes up an entire industry. But it doesn’t
4 October 2022
If You Don’t Ask, You Don’t Know
Last week, I spoke at a conference in Bali, Indonesia, for a group of 1,000 business leaders and HR professionals from all around the country.
5 July 2022
COVID-19 Has Made Your Customers More …
You might think you know your customers, but do you really? In the last two years – as a result of the pandemic and how
20 June 2022
Customers On Your Side
COVID-19 has changed the way customers engage with businesses. The new customer has different wants and needs, and the organisations that succeed understand the new
16 June 2022
Your Customers Have Changed … But Have YOU?
At the start of every year, the consumer intelligence company Brandwatch asks people about their New Year’s Resolutions. In 2018, these were the top three
1 June 2022
It’s 2022 – Do You Know Where Your Customers Are?
What do these stories have in common? Early in the pandemic, the Stadt Hotel in Sweden converted its empty hotel rooms into private dining suites,
25 May 2022
Treat Your Customers Like Partners
In 2020, Sandra Choi, creative director at designer footwear company Jimmy Choo, launched a competition for fans to design their own fantasy shoes. Anybody could
10 May 2022
Your World, Redefined – A Day In Our Life in 2025
Right now, in early 2022, it’s easy to put all our energy into wrestling with the COVID-19 pandemic. That’s important, of course, but we’re also
25 January 2022
The #1 Thing You Can Do Stay Relevant in 2022
As we’re starting a new year and looking ahead to yet another of our annual round-trip voyages around the sun, there’s no doubt we will
11 January 2022